Assuring Cost Effective IT for Connecticut Businesses

Flagship Networks provides clients in Connecticut with a high-performing technology without breaking the bank. Our premier solution is our ITSentinel™ Managed Services offering.

ITSentinel provides effective, proactive services that keep your systems up and running and your people productive with capabilities such as:   

• Electronic monitoring of your workstations, servers, and firewalls
• Helpdesk support with a team of experienced professionals 
• Automation of key IT tasks
• Customer portal to monitor support tickets, quotes, invoices and more
• Co-managed services where we collaborate with your in-house IT staff to provide enhanced performance.

Sentinel Monitoring  

Problem detection and notification is critical to maintaining productive IT infrastructure. Our IT Sentinel Monitoring solution keeps a constant eye on your systems, proactively monitoring the availability and performance of your equipment, network connections and software. We can provide custom monitoring solutions in which our developers design testing and notification systems to meet your unique business needs.

Sentinel Desktop & Server

We enable any-sized organization to leverage the best practices of system configuration and support. Our staff utilize the technical tools necessary to manage any environments, including the following.

• Helpdesk. We provide a staffed helpdesk with various plans are to meet your requirements.  
• Monitoring. Our team monitors issues by running hundreds of automated tests on an ongoing basis.  
• System Audit and Discovery. We install agents on your servers and workstations to collect and document inventory. Reports indicate what you need to know about everything on your network.  
• Scheduled Maintenance. We conduct scheduled maintenance on a monthly basis and install server patches and updates to ensure that you are protected against the latest vulnerability threats.
• Permissions Management. Both on-site and cloud-based systems require security layers that must be managed. We assist with managing who gets access to which resources in your company.

Sentinel Backup

Your business requires continual access to its data. After system crashes or accidental deletions, our Sentinel Backup solution quickly restores your data so business operations can resume. From one web interface, we can deploy backup on remote servers and workstations, create backup images over the network and restore systems, greatly reducing costs for your business. We can also monitor your existing back-up solution.

Visibility is Important  

We provide a service desk portal to provide visibility into your network and our services. You can see your environment just as we see it. Drill-down into dashboards from your applications. Review service ticket status. See your system inventory and performance data – all right at your fingertips. Whether monitoring managed services or tracking the progression of a specialized project, you will have full visibility with your own personalized dashboard at every step of the way.

During extensive renovation, Flagship collaborated with the owners of a country club in southwest Connecticut and their contractors to spec physical wiring and design, and now provide complete managed services including running of the Northstar Club Management system, email, wireless network, and POS systems.

CT Country Club